General FAQ

+How do I set up email on my computer?

The first step in recieving email on your computer is to use an email client. This software will allow you to download, view and organize your email in an effictive manner. Popular email clients include Microsoft Outlook, Outlook Express, and Mozilla Thunderbird. We will provide you with step-by-step instructions for each of these 3 programs below. If you are using an alternative email client that is not included here, you can use the following basic information and follow your software’s guides to configuring your email.For these examples we are going to use the fictitious email address of jim@mycompany.com. You will of course need to replace all occurrences of this email with your own email and domain name.

Username:jim@mycompany.com
Incoming Mail (POP): mail.mycompany.com
Outgoing Mail (SMTP): We do not currently provide outgoing email, you will need to use your ISP’s settings for this. (Telus: mail.telus.net or Cablerocket: smtp.cablerocket.com)
Password:Your assigned passwordStep by step instructions for email setup:

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+Can I access my email online?

Yes, you have full email access available for your domain at http://mail.yourdomainname.com or http://www.yourdomainname.com/squirrelmail/. Here you can view any unprocessed email or compose new email to send. Remember though that only unprocessed email (email that hasn’t yet been downloaded into your email client) will show up online. Once you’ve downloaded your email to your email client, it will no longer be online for viewing.

Interested in having your entire email account available online at all times? Ask us about our Gmail integration.